Working with CASS
What it costs and what moves the price, how switching works, onboarding and the first 90 days, and who does the work.
Can CASS help me start a business?
Yes. We can help with structure, registration, Xero, record keeping, tax responsibilities and the financial processes needed from day one.
Can CASS help with more than one company?
Yes. We can support several companies or connected businesses and help organise reporting across the group.
Can CASS provide references or financial information for a lender?
We can discuss providing factual financial information, references or document certification where we hold sufficient reliable information. Acceptance depends on the lender's requirements and whether we're authorised and appropriately qualified to provide what they need — please send us their requirements before assuming we can sign. Additional work or third-party forms may carry a separate fee.
Can CASS speak directly to HMRC for me?
Yes, once the necessary authority is in place, we can communicate with HMRC about the areas we are engaged to handle.
Can CASS work with my business remotely?
Yes. Most of our services can be delivered remotely using Xero and secure cloud technology, with telephone, email and online meeting support whenever needed.
Can Cassie arrange a conversation with CASS?
Yes. Cassie can guide you to the Let's Talk enquiry process so the team can learn more about your business.
Can Cassie recommend which CASS service I need?
Cassie can explain the available services and help narrow down what may be relevant, but the CASS team will confirm the right package after speaking with you.
Can I add services later?
Yes. Your support can be reviewed and adjusted as your business changes or grows.
Can I call with quick questions?
Yes. Routine questions about your agreed services are included, so you can ask without worrying about a separate charge for every conversation, and you'll have a named day-to-day contact with support from the wider team when they're unavailable. We respond during office hours. If your question needs investigation, we'll explain the next step and give you an expected response time. For urgent matters, please call us and explain the deadline. Anything that turns into a piece of work outside your engagement we'll tell you about first.
Can I cancel or change my service package?
Yes. If your needs change, speak to your usual CASS contact and we'll review your support with you. Your letter of engagement sets out the notice required to end the arrangement and how any outstanding fees or work in progress are handled. We explain these terms before you sign. Where annual services are paid for monthly, any applicable fee adjustment follows those agreed terms, and we agree any changes to your services and fees in writing.
Can I change accountant part-way through my financial year?
Yes. We will agree what information is needed and who is responsible for any work already under way.
Can I choose only the services I need?
Yes — we build your support around what your business needs. Some services are available only alongside our ongoing monthly bookkeeping, because they depend on the records and regular oversight that service provides. Where this applies, our pricing tool explains the requirement, and we confirm what's available to you, what's included and any minimum fees on your Discovery Call before setting it out in your written proposal.
Can I continue trading during the migration?
Usually, yes. We will plan the work to minimise disruption and explain any temporary steps required during the changeover.
Can I get a price for bookkeeping, VAT and year-end accounts?
Yes, and without waiting for a callback. The package builder asks a handful of questions about your business — turnover, how many transactions, whether you are VAT registered, whether there is payroll — and gives you an indicative monthly price for that combination on the spot. You can change the mix and watch the price move. Prices shown are plus VAT. The figure on the pricing page is indicative, based on the information you give us: we verify the scope on your Discovery Call and confirm your fee in a written proposal before any work begins. For complex cases we may need a conversation before quoting.
Can I meet the CASS team in person?
Yes. In-person meetings can be arranged where appropriate, alongside telephone and online meetings.
Can Xero report separately on projects and funding streams?
Yes. Suitable tracking categories, account codes and reporting can help separate income and costs by project or funding stream. Shared costs need a sensible, documented allocation method, and transactions must be coded consistently. Standard project reports do not automatically provide complete charity fund accounting or statutory accounts. CASS can assess the reporting you need and whether additional tools or schedules are required.
Can a CIC claim Gift Aid on donations?
A CIC cannot claim Gift Aid simply because it has a community purpose. CICs are not charities, and Gift Aid is available to eligible charities and Community Amateur Sports Clubs under the relevant conditions. Receiving a donation does not automatically make it tax free.
Can a charity’s trading activities create tax or VAT obligations?
Yes. Charity status does not make every sale tax exempt or VAT free. Treatment depends on the activity, the applicable exemptions and how profits are used. Some activities may need a separate trading company, so review the arrangement before it becomes substantial.
Can training be delivered remotely?
Yes, either remotely or in person.
Can you certify documents?
It depends on the document and the purpose. We can discuss providing factual financial information, references or document certification, but acceptance depends on the recipient's requirements and whether we're authorised and appropriately qualified to provide what they need. Please send us their requirements before assuming we can sign.
Can you deal with HMRC on my behalf?
Yes, once you have authorised us, we can communicate with HMRC about the tax matters covered by our engagement.
Can you estimate my tax before the deadline?
Yes. The earlier we receive complete information, the sooner we can calculate your likely bill and help you plan for payment.
Can you help if I cannot pay my tax bill?
Contact us before the deadline where possible. We can help you understand the amount due, review the position and discuss HMRC payment options, although HMRC decides whether to agree a plan.
Can you help if I have not filed for several years?
Yes. We will review which returns are outstanding, gather the information and agree a practical plan to bring everything up to date.
Can you help if my business is growing but cash is tight?
Yes. Growth often uses cash before it creates cash. We can examine working capital, margins, payment terms and funding needs to identify what is causing the pressure.
Can you help if my company accounts are overdue?
Yes. Contact us quickly. We will establish what is outstanding, explain the potential penalties and agree a plan to complete the work.
Can you help if my previous accountant is slow to respond?
We will follow up professionally and keep you updated. In the meantime, we may be able to obtain some information directly from you, HMRC or Companies House.
Can you help me choose accounting software?
Yes. As a Xero-focused practice, we will explain which Xero plan and supporting tools are most suitable for your needs.
Can you help me decide whether to employ someone?
Yes. We can model the full cost of employment and the additional sales or capacity needed to make the appointment affordable.
Can you help me employ my first member of staff?
Yes. We can set up payroll, explain PAYE and pension responsibilities and model the likely cost to the business.
Can you help me set prices?
Yes. Through our Strategic Review & Insights service, we can help you understand costs, margins and the sales levels needed to achieve your goals.
Can you help me understand my business numbers?
Yes. We explain the figures in straightforward language and focus on what they mean for the decisions you need to make.
Can you help with an HMRC enquiry?
Yes. We can review the enquiry, help prepare information and communicate with HMRC where authorised. Additional fees may apply depending on the work involved.
Can you help with the Flat Rate Scheme?
Yes. We can assess whether the Flat Rate Scheme is available and whether it is likely to be beneficial for your business.
Can you import contacts and opening balances?
Yes. We can import suitable customer and supplier details and establish agreed opening balances.
Can you provide remote support?
Yes. We work with clients across the UK, with everything handled in the cloud — shared software, document portals, video calls and phone. You'll have a named day-to-day contact. We respond during office hours. If your question needs investigation, we'll explain the next step and give you an expected response time. For urgent matters, please call us and explain the deadline.
Can you recommend other professional advisers?
Where appropriate we can introduce you to solicitors, authorised financial advisers, finance providers or other specialists, and we'll explain our role and any referral arrangement before proceeding. Investment, pension product and other specialist recommendations should come from an adviser authorised for that work.
Can you set up bank feeds?
Yes. We can guide you through connecting eligible bank and credit card accounts securely.
Can you set up invoice templates?
Yes. We can help configure sales invoice branding, payment details and standard wording.
Can you set up tracking categories?
Yes, where they will provide useful reporting by department, location, service or another meaningful area.
Can you support a group of companies?
Often, yes. We assess whether we can support your business based on its circumstances, complexity and the work required. Groups bring intercompany balances, consolidation questions and more than one filing timetable, so we look at the structure and what is actually needed before confirming what we can take on and what would need a specialist.
Can you tailor the training?
Every training session is built around your business and the way you work.
Can you take over close to a filing deadline?
Possibly, but we need to assess whether there is enough time and information to complete the work properly. Contact us as early as possible.
Can you tidy my chart of accounts?
Yes. We can simplify and reorganise the chart of accounts so reports are clearer and easier to use.
Can you work with my existing accountant?
Yes, where you need specialist Xero, bookkeeping or finance support alongside your existing accountant, we can agree a practical way of working together.
Can you work with my existing accountant?
Absolutely.
Do I need a separate business bank account?
A limited company should use a separate company bank account. It is also strongly recommended for sole traders because it makes records clearer and easier to manage.
Do I need to be based in Tamworth to work with you?
No. We look after personal tax clients across Tamworth, Cannock, Lichfield, Sutton Coldfield, Birmingham and further afield. Everything can be handled by email, phone or video, and you're welcome at the office in Amington if you'd rather do it face to face.
Do I need to sign a contract?
You'll receive a written proposal and a letter of engagement setting out the services we'll provide, the fees, your responsibilities and ours, and the arrangements for ending the engagement. Your letter of engagement sets out the notice required to end the arrangement and how any outstanding fees or work in progress are handled. We explain these terms before you sign.
Do I need to tell my current accountant that I am leaving?
You can tell them yourself, or we can make the formal professional approach once you have appointed us.
Do quarterly updates need to be perfectly adjusted accounts?
Quarterly updates are based on the digital records for the period and do not generally require every year-end accounting adjustment at that stage. We will make sure the required information is submitted correctly.
Do you audit charities?
No. CASS is not a registered statutory auditor. Whether a company needs an audit depends on the relevant legal conditions and its circumstances, rather than turnover alone. We do not carry out statutory audits, charity audits or independent examinations — those are distinct pieces of work and need an appropriately registered or qualified firm. What we can do is the bookkeeping, management accounts and year-end preparation underneath them, so whoever does the audit or examination has clean records to work from.
Do you charge an onboarding fee?
Yes — a one-off New Client Onboarding Fee, which covers identification, anti-money-laundering checks and the work to set the relationship up properly. It is not hidden until later: when you build your package on our pricing page the indicative amount is shown alongside your monthly fee, plus VAT, before you give us anything. Prices shown are plus VAT. The figure on the pricing page is indicative, based on the information you give us: we verify the scope on your Discovery Call and confirm your fee in a written proposal before any work begins.
Do you do crypto tax for LLPs and partnerships?
Not as things stand. Crypto reporting for a partnership or LLP means reconstructing trades across exchanges and wallets and taking a position on how each one is taxed, and that is specialist work we do not currently take on. If crypto is a small part of an otherwise ordinary business we are happy to talk it through and work alongside a specialist; if it is the business, you want somebody who does only that.
Do you handle EMI share option scheme valuations?
No. EMI valuations and scheme documentation are specialist work that we do not currently undertake. A specialist can advise on the valuation, whether to seek HMRC agreement, and the relevant scheme and reporting requirements. We can provide the agreed accounting and payroll support around the scheme.
Do you offer a free initial conversation?
Yes. Our initial conversation is free and carries no obligation. It is simply an opportunity to understand your business and see whether we are the right fit.
Do you offer fixed monthly fees?
Yes. Most of our services are provided for a fixed monthly fee for the scope we agree, so you know what you will pay each month. If the scope changes materially — more transactions, more people on payroll, extra services — we agree a fee review with you rather than issuing a surprise invoice. Prices shown are plus VAT. The figure on the pricing page is indicative, based on the information you give us: we verify the scope on your Discovery Call and confirm your fee in a written proposal before any work begins.
Do you offer quarterly business reviews?
Yes. Quarterly reviews can be included to discuss performance, priorities, risks and actions for the next period.
Do you only work with businesses in Tamworth?
No. Although we are based in Tamworth, our cloud-based way of working means we can support clients throughout the UK.
Do you publish your prices?
Yes. You can see an indicative monthly price and any identified one-off costs on our pricing page, based on the information you provide, without giving us your email address. Prices shown are plus VAT. The figure on the pricing page is indicative, based on the information you give us: we verify the scope on your Discovery Call and confirm your fee in a written proposal before any work begins.
Do you use accounting jargon?
We avoid unnecessary jargon and explain things in plain English. Our job is to make your finances easier to understand, not more complicated.
Do you work with IT consultancies and contractors?
Yes. Consultancies and contractors are a good fit for how we work: the numbers are usually clean, the questions are about drawing money out sensibly, keeping the tax predictable and knowing what the company can afford. We run the bookkeeping, payroll, VAT and year-end in Xero, and the conversation is about what the figures mean rather than what they were.
Do you work with growing businesses?
Yes. We support growing businesses with scalable bookkeeping, payroll, reporting, forecasting and advice to help them stay in control as they expand.
Do you work with start-ups?
Yes. We can help new businesses choose the right structure, set up Xero, understand their responsibilities and put good financial processes in place from the beginning.
Does CASS provide legal advice?
No. We can explain accounting and tax implications, but legal matters should be handled by a suitably qualified solicitor.
Does CASS provide regulated financial advice?
We can help you understand your financial position, prepare cash-flow forecasts and financial models, and prepare financial information for a lender. Where appropriate we can introduce you to a specialist adviser, and we'll explain our role and any referral arrangement before proceeding. Investment, pension product and other specialist recommendations should come from an adviser authorised for that work, and finance approval and outcomes cannot be guaranteed.
How can I report an answer that looks incorrect?
Contact CASS through the website contact page or your usual CASS contact. Include the question, a link to the answer if available, and a short explanation of what looks wrong. Avoid sending sensitive information through the public chatbot. If the answer affects a decision or deadline, ask the team to confirm the position before relying on it.
How do I book a meeting with CASS?
Contact your usual CASS team member and we will arrange a suitable telephone, online or in-person meeting.
How do I change my direct debit?
Contact us and we will explain the secure process for updating your payment details.
How do I get started with CASS?
Start by selecting Let's Talk on our website and telling us a little about your business. We will arrange a conversation, understand what you need and recommend the right support.
How do I know when an answer was last reviewed?
Check the answer page for its review or update date and reviewer details, where displayed. A last-updated date and a completed review are different, and a reviewer badge should relate to a recorded review. If no date is shown, or you need to rely on a tax figure or deadline, ask CASS to confirm the current position before acting.
How do I know when cash-flow difficulties need specialist insolvency advice?
Seek advice early if bills repeatedly go unpaid, you cannot meet debts when due, liabilities may exceed assets, or creditors are taking formal action. Temporary cash pressure and insolvency are not the same, but either can require urgent assessment. Directors’ duties can change as insolvency becomes a concern. CASS can help establish the financial facts; a licensed insolvency practitioner or solicitor should advise on insolvency options and decisions about continued trading.
How do I send documents to CASS?
Use the secure cloud system or process agreed with your account manager. Avoid sending sensitive information through unapproved channels.
How do I update my bank details with CASS?
Contact your usual CASS team member. For security, changes to payment or bank details may require additional verification.
How do existing clients contact CASS?
Use your usual CASS contact details by telephone or email. Your dedicated contact will make sure the question reaches the right person.
How easy is it to change accountants?
Changing accountants is usually straightforward. Once you appoint us, we can contact your previous accountant, request the professional information needed and manage the transition.
How long has CASS been established?
CASS was founded in 2017 and has grown by building long-term relationships with businesses that value practical advice and reliable support.
How often will I hear from CASS?
That depends on the services you choose. Some clients speak to us regularly throughout the month, while others have scheduled monthly or quarterly reviews.
How quickly can you take on a new client?
This depends on the services required and the condition of your existing records. We will explain the likely timetable after the initial conversation.
How should restricted funding be tracked?
Start with the funding agreement and identify what the money can be used for, the period covered and any reporting or repayment conditions. Record relevant income and expenditure separately so you can see the remaining balance. For charities, externally restricted funds are different from unrestricted money trustees designate internally. A separate bank account is not automatically required, but fund accounting and controls must be appropriate. CASS can help design suitable bookkeeping and reports.
How will we communicate?
We use a mixture of telephone, email, online meetings and in-person meetings where appropriate. We will agree the best approach for you.
Is information from Cassie a substitute for professional advice?
No. Cassie provides general information only. Tax and accounting decisions should be confirmed with the CASS team after considering your specific circumstances.
Is this service only for large businesses?
No. Any business owner who wants clearer information and more confidence in decision-making can benefit from forward-looking support.
What are CASS's office hours?
Please refer to the current contact details on our website or contact the team, as opening hours may change.
What awards has CASS received?
CASS has been named a finalist for Medium Practice of the Year at the ICB LUCA Awards 2026. We were also named Tamworth Small Business of the Year in 2023 and recognised as a finalist in the Xero Awards and the LUCA Awards in 2025.
What could cause my agreed monthly fee to change?
A material change in your service needs, transaction volumes, complexity or business structure may mean the agreed scope needs reviewing. Fees may also be reviewed under the terms of your engagement or at renewal. CASS will explain a proposed change and the basis for it before it takes effect in line with those terms. A busier month alone should not be assumed to trigger an automatic extra charge.
What do I need to provide before CASS can start work?
The requirements depend on your services. They normally include an accepted proposal and engagement terms, onboarding information, identity checks, relevant records and secure access or authorisation for the systems we need. Where appropriate, we also request information from your previous accountant with your authority. CASS will explain what is needed and agree a start plan. Please use the agreed secure process for sensitive information.
What does Giving You More Than Numbers mean?
It means we do more than keep you compliant. We help you understand your finances, plan ahead and make confident decisions about your business.
What does outsourced finance and bookkeeping cost?
Our pricing is published — you can build your package on the pricing page and see an indicative monthly fee and any one-off costs in about two minutes, without giving us your email address. The figure comes from your numbers: transaction volumes, how many people you pay, how tidy the records are, and which services you want. Prices shown are plus VAT. The figure on the pricing page is indicative, based on the information you give us: we verify the scope on your Discovery Call and confirm your fee in a written proposal before any work begins.
What financial information should trustees or a CIC board review?
Review income and expenditure against budget, cash flow, reserves, debts, funding restrictions and major commitments. Understand which money is available for general use and whether the organisation can meet its obligations. Reports should highlight exceptions and explain the action needed. Delegating bookkeeping does not remove trustees’ or directors’ responsibilities. Your accountant can help prepare understandable reports within an agreed service, alongside any separate statutory reporting requirements.
What happens after I contact CASS?
We will review your enquiry and arrange a convenient time to talk about your business, answer your questions and understand the support you are looking for.
What happens if I receive an unexpected HMRC payment demand?
Check that it is genuine using official HMRC contact details, rather than relying on links or phone numbers in an unexpected message. Identify the tax, period, calculation and response deadline, then send it to CASS through our agreed secure process. The amount may need checking, but do not assume an enquiry or dispute pauses payment or appeal deadlines. A statutory demand or other formal enforcement action needs urgent specialist advice.
What happens if my transaction volumes differ from the figures I entered online?
The website price is indicative and based on the information you provide. We verify the records, volumes and scope during your Discovery Call and confirm the fee in a written proposal. If volumes change materially after work starts, we review them against your agreed service and terms. Enter your best realistic estimate rather than choosing a lower figure simply to reduce the displayed price.
What information will CASS need from my old accountant?
This may include accounts, tax returns, tax calculations, payroll records, company information, bookkeeping data and details of outstanding matters.
What is a catch-up bookkeeping fee?
A catch-up fee covers bringing earlier records up to date before, or alongside, the start of your ongoing service. It is separate from the fee for keeping current records maintained. The amount depends on the period involved, transaction volumes and the condition of the records. CASS explains the work and cost in your proposal, including any agreed payment arrangement.
What is fee alignment, and why might it apply?
Some annual services are paid for through monthly fees. If you join part-way through the service period, a fee-alignment amount may apply so the payment schedule reflects the agreed annual work. It is different from catching up bookkeeping. Where applicable, CASS sets out the calculation, the period covered and payment terms in your proposal before you agree to proceed.
What is the difference between a CIC and a charity for accounting purposes?
A Community Interest Company is a company with a community purpose and an asset lock, but it is not itself a charity. It has company accounts and CIC reporting obligations, and CIC status does not provide special Corporation Tax exemptions. Charities have separate accounting and reporting requirements and may qualify for tax exemptions where conditions are met. Your accountant can assess the support available for your organisation and identify any specialist reporting or assurance work required.
What is the difference between a donation and sponsorship?
The arrangement matters more than the label. A genuine donation normally involves no significant benefit in return. Commercial sponsorship can involve advertising, promotion or other services, which may create trading and VAT consequences. Fundraising sponsorship by individuals can follow different Gift Aid rules.
What makes CASS different from other accountants?
We believe accounting should give you more than completed forms and historic figures. Our team combines accurate day-to-day accounting with straightforward advice, modern technology and genuine ongoing support.
What records should a new business keep?
You should retain clear records of sales, costs, bank transactions, invoices, receipts, payroll and other relevant business activity.
What services does CASS offer?
Bookkeeping, VAT, payroll, self assessment, limited company year-end accounts, management accounts and cash flow forecasting, Making Tax Digital for Income Tax, and outsourced finance with a virtual finance director for businesses that need more than a bookkeeper. We are a Xero practice, so there is also Xero set-up, migration, training, troubleshooting and support. Separately, our legal cashiering division looks after client accounts for conveyancing firms.
What should I do if I cannot pay wages or suppliers?
Act promptly. Prepare a short-term cash-flow forecast, establish what is due and discuss the position with CASS and the people affected. Do not assume another loan or a delayed tax payment solves the underlying problem. If the business may be unable to meet debts as they fall due, seek advice from a licensed insolvency practitioner or appropriate legal adviser. Decisions about trading and payments need to consider the business’s obligations and circumstances.
What should I do if I discover a tax error from a previous year?
Tell your accountant promptly and gather the return, records and details of the error. The correction route and time limits depend on the tax, period and circumstances. Some returns can be amended; other errors require a separate notification or disclosure. Updating your bookkeeping alone does not necessarily correct a return already filed. Interest or penalties may apply, so do not wait for the next annual filing to ask what action is needed.
What should I do if I receive a letter from HMRC?
Send us a clear copy as soon as possible. Do not ignore it, even if you believe the information is wrong.
What should I do if an answer doesn’t fit my circumstances?
Contact CASS and explain what is different about your situation. An answer may assume a particular business structure, location, tax year or regulator, and those details can change the result. Cassie provides general information rather than personal advice. Use our agreed secure process if we need records; do not put sensitive tax, banking or client information into the public chatbot.
What should I do if my circumstances change?
Tell us as soon as possible about major changes such as new income, property, staff, finance, company ownership or business activity.
What should I do in an urgent accounting situation?
Contact your usual CASS team member by telephone and email, explain the urgency and provide any deadline or supporting documents.
What type of businesses do you work with?
We work with small and medium-sized businesses across a wide range of sectors, including trades, retail, care, creative businesses, professional services, social enterprises and conveyancing firms.
When is the best time to change accountants?
You can change at any time. The best timing depends on deadlines, work already completed and the state of your records.
When should I speak to an accountant when starting a business?
Ideally, before you begin trading or make major commitments. Early advice can prevent avoidable tax, structure and record-keeping problems.
Where do Cassie’s answers come from?
Ask Cassie helps you explore CASS’s published answer library. Where the chat uses AI to interpret a question or produce a response, that response should be treated as general information. For tax and regulatory topics, check the linked official guidance where available. Cassie does not review your personal records or circumstances, so ask the CASS team to confirm anything you intend to act on.
Where is CASS based?
CASS is based in Tamworth, Staffordshire, and supports businesses locally and across the UK.
Who are CASS?
Cloud Accounting Support Services Ltd, usually known as CASS, is a cloud-based accountancy practice founded in 2017. We support businesses with bookkeeping, payroll, VAT, year-end accounts, tax, Xero and practical advice to help them make better decisions.
Who will look after my accounts?
Your work will be handled by the appropriate members of the CASS team, with a dedicated contact overseeing the relationship and making sure you receive consistent support.
Why am I paying monthly for a service completed annually?
Monthly payments can spread the agreed cost of an annual service rather than leaving one larger bill at completion. They do not necessarily mean that one-twelfth of the work is completed each month. Your proposal and engagement terms explain the services covered, payment schedule and what happens if the arrangement changes or ends. Ask us if you would like the annual and monthly elements explained separately.
Why should I choose CASS?
Clients choose CASS because they want an approachable, proactive team that explains things clearly, responds when they need help and takes time to understand their business.
Will CASS contact my previous accountant?
Yes. With your authority, we will request professional clearance and the records needed to continue the work.
Will I have a dedicated contact?
Yes. You'll have a named day-to-day contact, with support from the wider team when they're unavailable. Routine questions about your agreed services are included. We respond during office hours. If your question needs investigation, we'll explain the next step and give you an expected response time. For urgent matters, please call us and explain the deadline.
Will I still be able to see my accounts?
Yes. Xero gives you access to your financial information, and we can show you how to find the reports and figures that matter to you.
Will changing accountants disrupt my business?
It should not. We will plan the handover carefully and keep you informed of anything we need.
Will my home address be visible on Companies House?
It can be if you use it as the registered office, a public service address or elsewhere on filed documents. A director’s usual residential address is normally kept off the public register, but that does not protect the same address when used in a public field. Check each address separately.
Will there be any hidden charges?
Your proposal will explain what is included and any circumstances where additional work may be charged separately. We aim to be clear from the outset, with no surprises.
Will there be downtime?
We aim to keep disruption to an absolute minimum.
Will you explain what you changed during a clean-up?
Yes. We will provide a clear explanation of the main issues corrected and any processes that should change going forward.
Will you explain what you've changed?
Yes. We believe you should understand exactly what's been corrected.
Will you provide a written proposal?
Yes. After your Discovery Call we confirm the scope and send a written proposal and letter of engagement setting out what is included and the fee, plus VAT, before any work begins. The pricing page figure is indicative until that proposal is agreed.