Xero Support and Training
Practical Xero support and training — someone to ask, and a team that knows what it is doing.
Questions don't just appear once a year, and neither do we. Whenever you need help with Xero, we're only a phone call or email away. Whether it's a quick question or something more complex, we'll give you straightforward advice without the technical jargon.
How much is Xero per month? See every UK plan and price.
What's Included
Xero training for you and your team
Great software only delivers great results when people know how to use it. Training happens in your own Xero file, on your own transactions, covering the jobs your team actually does — the quickest way to get things done rather than a tour of every feature.
It suits businesses new to Xero, teams that have picked it up as they went along, and the new starter who has inherited the bookkeeping. Remotely or in person, whichever fits.
- One-to-one sessions, or the whole team together
- A learning plan built around how your business actually works
- Practical demonstrations in your own file, not a demo company
- Follow-up support, because the questions come later
Who It's For
Our Xero Support & Training service is ideal if you:
- Already use Xero.
- Need answers quickly.
- Want expert advice.
- Prefer speaking to real people.
- Want to get more from Xero.
- Have new staff to bring up to speed.
Why Choose CASS?
When you need help, we're here. Friendly advice, practical solutions and support whenever you need it.
Frequently Asked Questions
More on xero support & training, answered
Is Xero enough on its own?
Xero is excellent at holding accurate records and showing you what is in them. What it cannot do is decide what should go in, check that it went in correctly, or tell you what the numbers mean for the decision you are about to make. Good software plus nobody looking at it is still nobody looking at it.
Read the answerHow long does it take to switch accountants?
It depends on the records available, the systems involved and cooperation from your existing provider. We write for professional clearance and the records, agree what information and historical periods come across, set up software access and agree a cut-off date so nothing falls between the two of us. You don't have to have an awkward conversation first, and there is no need to wait for your year end.
Read the answerAre you a Xero Platinum Partner?
Yes. CASS is a Xero Platinum Partner, which reflects the volume of work we do in Xero and our experience supporting businesses that use it. It also means we can offer preferential pricing through CASS under our current subscription arrangements, confirmed with the VAT treatment and terms before you proceed. Taking a Xero subscription through CASS does not create an accounting engagement. Any additional services and support will be agreed separately.
Read the answerCan bookkeeping help me understand my cash flow?
Yes. Accurate, current bookkeeping gives you a much clearer picture of what is owed, what needs paying and how much cash is really available.
Read the answerCan I buy my Xero subscription through CASS?
Yes. We hold the subscription and bill you for it at our preferential pricing through CASS. We'll confirm the current price, VAT treatment and subscription terms before you proceed, along with your access arrangements and how a future handover would work. Taking a Xero subscription through CASS does not create an accounting engagement. Any additional services and support will be agreed separately.
Read the answer
See how we've helped businesses like yours
Taking Care of the Numbers So Grace Cares Can Focus on Its Community
See how CASS takes care of the day-to-day bookkeeping for Grace Cares, providing accurate, transparent financial information while freeing the team to focus on fundraising and community impact.
Read their story
From Feeling Kept at Arm’s Length to Having a Finance Team Behind the Business
See how CASS helped Jam-AV gain greater control over its finances, move from sole trader to limited company and build a finance function that lets the owner concentrate on running the business.
Read their story
From Sage and Spreadsheets to Live Financial Information
See how CASS helped Allect International replace Sage and spreadsheet-driven processes with an integrated Xero finance system, providing live information and a better foundation for business decisions.
Read their storyGet more out of Xero
Tell us what keeps tripping you up — a setting nobody understands, a reconciliation that will not balance, or a team that was never shown properly — and we will tell you what we would do about it.
What our clients say on Google
Since starting our new business in 2026, Cloud Accounting Support Services has been fantastic. They have made everything so much easier to manage, and their support has always been there whenever we’ve needed help. We couldn’t have asked for a better accounting partner.
Andy Latham
4 months ago
Paul, Ali and the team are simply amazing. Every time I ask for help, someone comes back to me straight away, and I always feel supported. They take the stress out of accounts, explain things in a way I understand, and genuinely care about helping me get it right. Having an accountant like Paul gives me complete peace of mind, and that’s priceless when you’re running a business and wearing lots of hats.
Louise McCarthy
6 months ago
We are literally just signing up with CASS accounting but already we are seeing benefits for our business and have received such a brilliant level of service from our first enquiry to making our decision. We had met Paul at networking events and we could see how knowledgeable he was but also how friendly and supportive he is and this is exactly what we have received so far. The systems are so organised we know we are in very good hands and we are really excited about what this will mean for us and our business. It really does feel more than accountants, or more than the numbers as CASS say. As a smaller business, we feel we are missing on strategic support and feeling like we have a plan and already feel better about this. Thanks so much, Paul and team. We're really excited to be on board with you and for the future! Hope we're not too much work haha
Penny Kay
2 months ago